PROCESSING TIME
Processing time for braided wigs is 5-8working days for closure and frontal wigs and 10-15working days for full lace wigs due to lace scarcity. Our wigs are handmade and we take our time to ensure you get a neatly made braided wigs.
SHIPPING AND TRACKING
We ship Via DHL EXPRESS, after processing your order in our factory,and your order has been dispatched tracking number will be sent via text message and email
DELIVERY TIME FRAME/SIGNATURE
Delivery time frame is within 3-5working days after tracking number has been sent and it’s compulsory for customer to sign for the package because we don’t accept drop at the door step to avoid package loss, except the customer whose number is on the waybill state otherwise.
PAYMENT VIA PAYPAL
For customers paying vai PayPal,Orders will only be sent to the confirmed billing/shipping address.
PAYMENT VIA CREDIT CARD
Kindly ensure the billing/shipping address match the address on your credit card/debit issue by your bank.
MISSING PACKAGE SENT TO THE CORRECT ADDRESS
We are not responsible for missing package delivered to the right address, kindly track your package and respond to DHL Express dispatch when you are contacted.
CUSTOM DUTY/CUSTOM TAX
Package import duties or tax depends on your country and it’s laws,we are not responsible for custom duty or import tax. Kindly contact the courier for clarification.