Shipping Policy

PROCESSING TIME

Ready to ship wigs are packed and shipped out within 1-2 working days. While made to order wigs are made and shipped out within 5-8 working days depending on the style.

SHIPPING AND TRACKING

We ship via DHL express for our wigs produced and shipped from Nigeria, while we use UPS to ship our USA ready to ship wigs. Tracking number will be sent via text message and email.

DELIVERY TIME FRAME/SIGNATURE

Delivery time frame is within 3-5working days after tracking number has been sent and it’s compulsory for customer to sign for the package because we don’t accept drop at the door step to avoid package loss, except the customer whose number is on the waybill state otherwise.

PAYMENT VIA PAYPAL

For customers paying vai PayPal,Orders will only be sent to the confirmed billing/shipping address.

PAYMENT VIA CREDIT CARD

Kindly ensure the billing/shipping address match the address on your credit card/debit issue by your bank.

MISSING PACKAGE SENT TO THE CORRECT ADDRESS

We are not responsible for missing package delivered to the right address, kindly track your package and respond to DHL Express dispatch when you are contacted.

CUSTOM DUTY/CUSTOM TAX

Package import duties or tax depends on your country and it’s laws,we are not responsible for custom duty or import tax. Kindly contact the courier for clarification.

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